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National Gypsum HELP

Invoices & Billing
Payment Options
Credit Cards
Charge to Budget
Product Availability
Sales Tax
Turn Around Time for Orders
Returns & Exchanges
Tracking Your Shipment
Online Security
More Questions?

Invoices & Billing

After checkout, an email will be sent to you confirming your order and your method of payment. Please use this email receipt as your official LogoDogz invoice and receipt. If for some reason you need a hard copy mailed to you just send an email to us at ng@logodogz.com and we will be happy to mail you a copy.

Payment Options

We understand the unique needs of all of our customers so we offer a variety of payment options to allow each of our customers a choice in how they complete their online transaction. LogoDogz accepts all major credit cards including: Visa, MasterCard, American Express and Discover. In additon, sales representatives will be allowed to charge their purchases directly to their budget.

Credit Cards

We accept Visa, MasterCard, American Express, and Discover.  For the security of all credit card transaction, we screen all credit card orders for potential fraud so it is important that the billing address you use in the ordering process matches the billing address of your credit card.

Charge to Budget

National Gypsum Sales Reps will have the ability to select “Charge to Budget” at the time of checkout and all billing for those orders will be handled directly with the National Gypsum Accounting Department.

Product Availability

Most items listed on the National Gypsum Company Store are stocked and available for immediate delivery.  In the unlikely event an item you have ordered is out of stock, we will contact you immediately so alternate arrangements can be made.

Select items designated as “Custom Make” are not decorated until they are ordered.  These items will usually ship within 5-7 days.

Sales Tax

Sales tax is only charged for orders shipped to addresses in the state of North Carolina.   Rates vary by zip code and range from 6% to 7.5%.

Turn Around Time for Orders

Your order will be processed immediately upon verification of payment.  Items that are in stock will ship the same day for all order submitted by 3 pm EST.  Items designated as Custom Make will usually ship within 5-7 days.  Transit time will be based on the shipping method you have chosen. 

Returns and Exchanges

All requests for returns must be made within 30 days.  In all cases, please send us an email to ng@logodogz.com with the following information: your name, order number, the items to be returned, and the reason for returning them.  We will promptly review your request and issue you the Return Authorization Number if warranted.  We will then send you a prepaid shipping label for you to use.

We will notify you of your refund via email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back using the same payment method you used on your order.

Once you have received your prepaid shipping label, mark your Return Authorization Number clearly on the box and ship the package(s) to the following address:  LogoDogz, Returns Department, 4808 Persimmon Court, Monroe, NC 28110.

Tracking your Shipment

We use the UPS online tools to assist you in tracking your orders. At the time of shipment we will send you a shipping confirmation via email. Simply follow the instructions in that email and you can track your shipment all the way to your door.

Online Security

The security of your online purchase is as important to us as it is to you. Our server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Make sure you are using the 128-bit version of your web browser for maximum security.

More Questions?

LogoDogz wants to help you.  Please feel free to contact us via email at ng@logodogz.com or via phone at 888-827-8866

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